Citizen Office
Citizen Office
For better communication between citizens and the administration
For better communication between citizens and the administration
Initiative developed by
Innovative Development Initiatives (IDI)
Embedded Files
Citizen Office . SDGs Innovators Impact . SDGsAI Forum
Citizen Office
Citizen Office
In photos
Morocco-Africa-MENA-World
Citizen Office
Citizen Office
Presentation
Morocco-Africa-MENA-World
What is it about ?
What is it about ?
Developed, and implemented by IDI, Citizen Office is a hybrid initiative whose primary objective is to improve communication between public institutions, social stakeholders, and citizens to ensure participatory and effective management of public affairs.
To achieve such achievements, Citizen Office initiative relies on real offices implemented in government departments, and on a digital platform directly accessible at: www.bureaucitoyen.ma
What objectives ?
What objectives ?
Applicable to various national, regional, and local institutions, Citizen Office strives to improve communication between public administrations and citizens by:
*Facilitating access to public information
*Improving administrative communication
*Strengthening citizen participation
Citizen Office
Citizen Office
Access
Morocco-Africa-MENA-World
Real Citizen Office
Usage rate
Usage rate
+10,000 visits/month
+10,000 visits/month
Citizen Office
Citizen Office
Impact
Morocco-Africa-MENA-World
Implementation
Implementation
14 Citizen Offices impemented in Moroccan Municipalities
07 more Citizen Offices will be inaugurated in Morocco
03 Citizen Offices being implemented in Africa
02 Citizen Office's digital platforms (web and application)
The process is progressing in Morocco and internationally
Operationalization
Operationalization
+10,000 visits, communications and citizen initiatives/month
12 strategic workshops on access to information via Citizen Office
15 strategic workshops on the Citizen Participation Council via CO
12 simulations on the administrative communication via CO
02 International Forum on Citizen Office
01 Unified operationalization Charter
The process is progressing in Morocco and internationally
Digitalization
Digitalization
01 Active and operational website: www.bureaucitoyen.ma
01 Mobile application downloadable from all App Stores
01 unified digital use operationalization charter
+40.000 uses of the Digital Citizen Office
The process is progressing in Morocco and internationally
Institutionalization
Institutionalization
19 meetings with Moroccan government institutions
09 meetings with government institutions of African countries
03 delegation visits to Citizen Offices in Morocco
03 exchange visits to Germany, UAE, and Senegal
The process is progressing in Morocco and internationally
Evaluation
Evaluation
03 observation visits to Citizen Offices created in Morocco
02 observation visits to Citizen Offices created in Africa
04 missions to assess the progress of our all Citizen Offices
02 Technical workshops for sharing and harmonization
The process is progressing in Morocco and internationally
Citizen Office
Citizen Office
Installation conditions
Morocco-Africa-MENA-World
Citizen Office
Citizen Office
-Developed by-
Citizen Office
Citizen Office
implements the flowings objectives
Morocco-Africa-MENA-World
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